Ayuko Suzuki talks to us about wellness, customer service and new treatments.
Were you always interested in the concept of wellness?
Yes, my interest in wellness began when I was in primary school where I remember giving my parents regular shoulder massages. I must say that my mother had the biggest inﬂ uence on me growing up and this was largely due to our upbringing in Japan where wellness is part of everyday life, from daily food intake, to overall lifestyle. Under my mother’s guidance and teaching, I naturally developed an interest in wellness.
How would you describe the concept of Qua spa?
High Tech – High Touch. This is how we summarise the concept of Qua Spa at Caesars Bluewaters Dubai. We focus on individuality with our authentic and professional spa services. We also keep on top of key market trends such as the introduction of the revolutionary Iyashi Dome™, a new high-tech treatment bed. Inspired by the traditional Japanese practice of Suna Ryoho, the Iyashi Dome uses technology to deeply cleanse the body and restore balance. No matter what service you select, at Qua Spa you will always be treated like a Caesar.
What are three key things that a spa manager should have in mind?
Emotional intelligence, leadership as opposed to managership and a creative business mind.
Do you customise treatments for the guests at the spa?
We put a great focus on individualisation at Qua Spa. Even though we have a traditional spa menu, our experienced therapists conduct a thorough consultation to meet every guests’ needs and, as a result of this personalised approach, our spa therapists consistently achieve a high rate of repeat guests. In terms of treatments, we also oﬀer the “Tailor For You” body massage which is completely customised, based on guests’ requirements.
Are customers in this region more demanding in terms of service?
Customers in every region have become very insightful when it comes to value for money, which means expectations are high in terms of quality. Personally, if I go to any spa, my expectations are high because I have a ﬁrm understanding of luxury standards and value for money. Therefore, I believe that all our customers have the same approach and we use this to ensure all expectations are exceeded through consistent high standards of service.
Which skin care brands do you use in your treatments and why?
We use Carol Joy and Shiseido. Carol Joy products are very intelligent; they are extremely eﬀective and maintain the skin at its best. I am very particular with what I use in terms of: Texture, Smell, Ingredients, Beneﬁ t and most importantly the eﬀect! Carol Joy products tick oﬀ all the criteria.
Do you have any new treatments or product launches on the horizon?
Yes. We are planning on launching an exciting new treatment program in September. It is a collaboration with speciﬁc industry experts developing a well-being menu to support the body from the inside out.